Expansion & Operations Manager

Otium Leisure launching a new business unit within Otium Leisure Group, a top entertainment company in France (escape games, VR adventures etc.), managing hundreds of Points of Sale (PoS) and employing over 300 people across Europe and the US in the fast-growing immersive exhibition industry.

They are searching for someone who can support their expansion and operations activities in the first year and assist in rapidly scaling their team from 2025 onwards.

They are looking for an energetic Expansion and Operations manager to lead the rollout of 100 new immersive exhibition spaces across Europe and the US.

This position involves overseeing the entire development cycle, from initial planning (including site selection, negotiations, setup, and ensuring permits and licences) through to the establishment phase (inauguration) and optimizing business tools and operational processes to maximize efficiency and profitability.

A key focus will be on scalability, ensuring the ability to expand rapidly while maintaining high standards.

Job description

Expansion

• Define expansion strategy, identifying key markets and locations for new locations.
• Conduct research and data gathering to identify the best areas and tour possible locations.
• Negotiate the best terms for the company and finalization of related documents (lease etc.).
• Coordinate stakeholders (contractors for fit-out work / authorities for permits) for openings.
• Manage launch from site selection and leases negotiations to construction and opening.
• Develop a roll-out playbook (franchise-like standards).
• Build long-term relationship with partners.
• Implement standard procedures for PoS setup and launch.
• Support the CEO in hiring, especially for PoS Manager roles.

Operations

• Facilitate the establishment of the first 2 PoS, covering hiring, training, and support.
• Assess and optimize operations and tools for better efficiency and profit.
• Collaborate with teams to refine operations using best practices and innovative solutions.
• Continuously monitor and improve performance.
• Create operating playbooks and establish key processes.
• Help design the target operating model and build / hire the operations team.